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Frequently Asked Questions

Yes. Once a shipping label for your purchase has been created, you will receive an email with both the invoice and tracking number.

Customers have 30 days to return the merchandise from the date of purchase. will only issue refunds if the product is not as advertised, is the wrong item, or there are manufacture defects with the product. 

There is no warranty outside the return policy.

Although the duffel bags are manufactured to be durable, do not have a weight rating on any of the bags. Customers are solely responsible for any damages that might occur outside the return policy terms.

Go to and type in “DFL600L” in the search bar. Select the appropriate size for your bag and continue with checkout. The cost of the replacement liners average $5-8, depending on the size.

Yes, but only on select merchandise and the minimum quantity required to meet volume pricing is 25. Customers are eligible for even higher discounts when they order a 100 or more. The discounts can range anywhere from 15-25%, depending on the item and how much you order. Customers can see volume pricing discount right above the “Add to cart” button on the product page if the item qualifies for volume pricing.