Privacy Policy
PRIVACY POLICY
Last Updated: January 1, 2021
We want you to be familiar with how we
collect, use and disclose Personal Information (as defined below). This Privacy
Policy describes our practices in connection with Personal Information that we
collect through websites operated by us or our U.S. affiliates, from which you
are accessing this Privacy Policy (the “Websites”), through the software
applications made available by us for use on or through computers, tablets and
mobile devices (the “Apps”), through our social media pages and apps, if any, ,
through HTML-formatted email messages that we send to you that link to this
Privacy Policy, as well as through your offline interactions with us where
notice is legally required (collectively, including the Websites, Apps, Social
Media Pages and offline interactions, the “Services”). By using the Services, you agree to this
Privacy Policy.
Additional information for California and
the California Consumer Privacy Act (CCPA)
Personal Information
"Personal Information" is
information that identifies you as an individual or relates to an identifiable
individual, including:
·
Name
·
Postal address (including
billing and shipping addresses)
·
Telephone number
·
Email address
·
Credit and debit card number
·
Profile picture
·
Social media account ID
·
Travel information, including
trip flight information
How you can access, change, or suppress
your Personal Information.
If you would like to request to review,
correct, update, suppress/delete or restrict/object to processing of Personal
Information that you have previously provided to us, or if you would like to
transfer your Personal Information to another company (to the extent this right
to data portability is provided to you by applicable law), you may contact us
by writing info@duffelbags.com, call
us at 281-498-9791, or 9237 Alberene Dr,
Houston, TX 77074. If you are a California resident, please refer to the
“Additional Information for California” section at the end of this Policy for
more information about the requests you may make under the CCPA and how to make
such requests. We will respond consistent with applicable law.
In your request, please make clear what
Personal Information you would like to have changed, whether you would like to
have your Personal Information suppressed from our database or otherwise let us
know what limitations you would like to put on our use of your Personal
Information. For your protection, we may only implement requests with respect
to the Personal Information associated with the email address that you use to
send us your request, and we may need to verify your identity before
implementing your request. We will try to comply with your request as soon as
reasonably practicable.
Please note that we may need to retain
certain information for recordkeeping purposes and/or to complete any
transactions that you began prior to requesting a change or deletion (e.g.,
when you make a purchase or enter a promotion, you may not be able to change or
delete the Personal Information provided until after the completion of such
purchase or promotion). There may also be residual information that will remain
within our databases and other records, which will not be removed.
Collection of Personal Information
We and our service providers may collect
Personal Information in a variety of ways, including:
·
Through the Services: We may
collect Personal Information through the Services, e.g., when you sign up for a
newsletter or make a purchase.
·
Offline: We may collect
Personal Information from you offline, such as when you visit our store, attend
one of our trade shows, place an order over the phone or contact customer
service.
·
From Other Sources: We may
receive your Personal Information from other sources, such as our U.S. affiliates,
public databases, joint marketing partners, social media platforms (including
from people with whom you are friends or otherwise connected) and from other
third parties. In addition, if you elect to connect your social media account
to our Website account, certain Personal Information from your social media
account will be shared with us, which may include Personal Information that is
part of your profile or your friends' profiles.
·
We may use a third-party
payment service to process payments made through the Services. If you wish to
make a payment through the Services, your Personal Information may be collected
by such third party and not by us and will be subject to the third party’s
privacy policy, rather than this Privacy Policy. We have no control over, and
are not responsible for, this third party’s collection, use and disclosure of
your Personal Information.
·
If you submit any Personal
Information relating to other people to us or to our service providers in
connection with the Services, you represent that you have the authority to do
so and to permit us to use the information in accordance with this Privacy
Policy.
Disclosure of Personal Information
Your Personal Information may be disclosed:
·
To our affiliates for the
purposes described in this Privacy Policy.
·
To our third-party service
providers who provide services such as website hosting, data analysis, payment
processing, order fulfillment, information technology and related infrastructure
provision, customer service, email delivery, auditing and other services.
·
To third parties, to permit
them to send you marketing communications, consistent with your choices.
·
To third-party sponsors of
sweepstakes, contests and similar promotions.
·
By you, on message boards,
chat, profile pages and blogs and other services to which you are able to post
information and content (including, without limitation, our Social Media
Pages). Please note that any information
you post or disclose through these services will become public and may be
available to other users and the general public.
·
To your friends associated with
your social media account, to other website users and to your social media
account provider, in connection with your social sharing activity. By
connecting your Services account and your social media account, you authorize
us to share information with your social media account provider, and you
understand that the use of the information we share will be governed by the
social media provider's privacy policy.
How We May Use Personal Information
We and our service providers may use
Personal Information:
·
To respond to your inquiries
and fulfill your requests, such as to complete your transactions and provide
you with related customer service.
·
To send administrative
information to you, such as changes to our terms, conditions and policies, as
well as marketing communications that we believe may be of interest.
·
To personalize your experience
on the Services by presenting products and offers tailored to you and to
facilitate social sharing functionality.
·
To allow you to participate in
sweepstakes, contests and similar promotions and to administer these
activities. Some of these activities have additional rules containing
additional information about how we use and disclose your Personal Information.
·
For our business purposes, such
as data analysis, audits, fraud monitoring and prevention, developing new
products, enhancing, improving or modifying our Services, identifying usage
trends, determining the effectiveness of our promotional campaigns and
operating and expanding our business activities.
·
To push App notifications.
Other Uses and Disclosures
We also may use and disclose your Personal
Information as we believe to be necessary or appropriate:
1.
to comply with applicable law,
which may include laws outside your country of residence, to respond to
requests from public and government authorities, which may include such
authorities outside your country of residence, to cooperate with law enforcement,
or for other legal reasons;
2.
to enforce our terms and
conditions; and
3.
to protect our rights, privacy,
safety or property, and/or that of our affiliates, you or others.
We may furthermore use, disclose or
transfer your information to a third party in the event of any reorganization,
merger, sale, joint venture, assignment, transfer or other disposition of all
or any portion of our business, assets or stock (including in connection with
any bankruptcy or similar proceedings).
We may also use and disclose Personal
Information collected through the Services in other ways, with your consent.
Other Information
“Other Information” is any information that
does not reveal your specific identity or does not directly relate to an
identifiable individual, such as:
Collection of Other Information
We and our service providers may collect
Other Information in a variety of ways, including:
·
Through your browser or
device: Certain information is collected by most browsers or automatically
through your device, such as your Media Access Control (MAC) address, computer
type (Windows or Macintosh), screen resolution, operating system name and
version, device manufacturer and model, language, Internet browser type and
version and the name and version of the Services (such as the App) you are
using. We use this information to ensure that the Services function properly.
·
If applicable, through your use
of the App: When you download and use the App, we and our service
providers may track and collect App usage data, such as the date and time the
App on your device accesses our servers and what information and files have
been downloaded to the App based on your device number.
·
Using cookies: Cookies are pieces of information stored
directly on the computer that you are using.
Cookies allow us to collect information such as browser type, time spent
on the Services, pages visited, language preferences, and other anonymous
traffic data. We and our service
providers use the information for security purposes, to facilitate navigation,
to display information more effectively, and to personalize your
experience. We also gather statistical
information about use of the Services in order to continually improve their
design and functionality, understand how they are used and assist us with
resolving questions regarding them.
Cookies further allow us to select which of our advertisements or offers
are most likely to appeal to you and display them while you are on the
Services. We may also use cookies or
other technologies in online advertising to track responses to our ads. We do not respond to browser do-not-track
signals at this time.
·
If you do not want information
collected through the use of cookies, most browsers allow you to
automatically decline cookies or be given the choice of declining or
accepting a particular cookie (or cookies) from a particular website. If,
however, you do not accept cookies, you may experience some inconvenience in your
use of the Services. You also may not
receive advertising or other offers from us that are relevant to your interests
and needs.
·
Using pixel tags and
other similar technologies: Pixel tags
(also known as web beacons and clear GIFs) may be used to, among other things,
track the actions of users of the Services (including email recipients),
measure the success of our marketing campaigns and compile statistics about
usage of the Services and response rates.
·
Analytics. We use Analytics from several search engines, social media sites
including Google, Microsoft, Yahoo, Facebook etc., which uses cookies and
similar technologies to collect and analyze information about use of the
Services and report on activities and trends.
This service may also collect information regarding the use of other
websites, apps and online resources. You
can learn about these search engines practices by visiting their website.
·
Using Adobe Flash technology
(including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies: We may use Flash LSOs and other technologies
to, among other things, collect and store information about your use of the
Services. If you do not want Flash LSOs
stored on your computer, you can adjust the settings of your Flash player to
block Flash LSO storage using the tools contained in the Website Storage
Settings Panel. Please note that setting the Flash Player to restrict or limit
acceptance of Flash LSOs may reduce or impede the functionality of some Flash
applications, including those used in connection with the Services.
·
IP Address: Your IP address is a number
that is automatically assigned to your computer by your Internet Service
Provider (ISP). An IP address may be
identified and logged automatically in our server log files whenever a user
accesses the Services, along with the time of the visit and the page(s) that
were visited. Collecting IP addresses is
standard practice and is done automatically by many websites, applications and
other services. We use IP addresses for
purposes such as calculating usage levels, diagnosing server problems and
administering the Services. We may also
derive your approximate location from your IP address.
·
Physical Location: We may collect the physical
location of your device by, for example, using satellite, cell phone tower or
WiFi signals. We may use your device’s
physical location to provide you with personalized location-based services and
content. We may also share your device’s
physical location, combined with information about what advertisements you
viewed and other information we collect, with our marketing partners to enable
them to provide you with more personalized content and to study the
effectiveness of advertising campaigns.
In some instances, you may be permitted to allow or deny such uses
and/or sharing of your device’s location, but if you do, we and/or our
marketing partners may not be able to provide you with the applicable
personalized services and content.
Uses and Disclosures of Other
Information
We may use and disclose Other Information
for any purpose, except where we are required to do otherwise under applicable
law. In some instances, we may combine
Other Information with Personal Information.
If we do, we will treat the combined information as Personal Information
as long as it is combined.
Browser and device information includes:
·
App usage data
·
Information collected through
cookies, pixel tags and other technologies
·
Demographic information and
other information provided by you that does not reveal your specific identify.
·
Information that has been
aggregated in a manner that it no longer reveals your specific identity.
·
If we are required to treat
Other Information as Personal Information under applicable law, then we may use
and disclose it for the purposes for which we use and disclose Personal
Information, as detailed in this Policy.
Third Party Services
This Privacy Policy does not address, and
we are not responsible for, the privacy, information or other practices of any
third parties, including any third party operating any website or service to
which the Services link. The inclusion
of a link on the Services does not imply endorsement of the linked site or
service by us or by our affiliates.
In addition, we are not responsible for the
information collection, use, disclosure or security policies or practices of
other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any
other app developer, app provider, social media platform provider, operating
system provider, wireless service provider or device manufacturer, including
with respect to any Personal Information you disclose to other organizations
through or in connection with the Apps or our Social Media Pages.
Third Party Advertising
We may use third-party advertising
companies to serve advertisements regarding goods and services that may be of
interest to you when you access and use the Services and other websites or
online services, based on information relating to your access to and use of the
Services and other websites or online services on any of your devices, as well
as on information received from third parties.
To do so, these companies may place or recognize a unique cookie on your
browser (including through the use of pixel tags). They may also use these technologies, along
with information they collect about your online use, to recognize you across
the devices you use, such as a mobile phone and a laptop.
Security
We seek to use reasonable organizational,
technical and administrative measures to protect Personal Information within
our organization. Unfortunately, no data
transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure, please immediately notify us in
accordance with the “Contacting Us” section below.
Choices and Access
Your choices regarding our use and
disclosure of your Personal Information
We give you choices regarding our use and
disclosure of your Personal Information for marketing purposes. You may opt-out from:
·
Receiving electronic
communications from us: If you no longer want to receive marketing-related
emails from us on a going-forward basis, you may opt-out by following the
unsubscribe link in any marketing communication and by contacting us at info@duffelbags.com.
·
Our sharing of your Personal
Information with affiliates for their direct marketing purposes: If you would
prefer that we not share your Personal Information on a going-forward basis
with our affiliates for their direct marketing purposes, you may opt-out of
this sharing by: contacting us at info@duffelbags.com.
·
Our sharing of your Personal
Information with unaffiliated third parties for their direct marketing purposes
If you would prefer that we not share your Personal Information on a
going-forward basis with unaffiliated third parties for their direct marketing
purposes, you may opt-out of this sharing by contacting us at info@duffelbags.com.
We will try to comply with your request(s) as soon as reasonably
practicable. Please note that if you
opt-out of receiving marketing-related emails from us, we may still send you
important administrative messages, from which you cannot opt-out.
Use of Services by MINORS
The Services are not directed to
individuals under the age of thirteen (13), and we do not knowingly collect
Personal Information from individuals under 13.
Jurisdiction and CROSS-BORDER TRANSFER
The Services are controlled and operated by
us from the United States and are not intended to subject us to the laws or
jurisdiction of any state, country or territory other than that of the United
States. Your Personal Information may be
stored and processed in any country where we have facilities or in which we
engage service providers, and by using the Services you consent to the transfer
of information to countries outside of your country of residence, including the
United States, which may have data protection rules that are different from
those of your country. In certain
circumstances, courts, law enforcement agencies, regulatory agencies or
security authorities in those other countries may be entitled to access your
personal information,
Sensitive Information
we ask that you not send us, and you not
disclose, any sensitive Personal Information (e.g., social security numbers,
information related to racial or ethnic origin, political opinions, religion or
other beliefs, health, biometrics or genetic characteristics, criminal
background or trade union membership) on or through the Services or otherwise
to us.
Updates to this Privacy Policy
We may change this Privacy Policy. The
“Last Updated” legend at the top of this Privacy Policy indicates when this
Privacy Policy was last revised. Any
changes will become effective when we post the revised Privacy Policy on the
Services. Your use of the Services following
these changes means that you accept the revised Privacy Policy.
CONTACTING US
Duffelbags.com, located at 9237 Alberene
Street, Houston, TX 77074, is the company responsible for collection, use and
disclosure of your Personal Information. If you have any questions about this
Privacy Policy, please contact us at info@duffelbags.com, call us at
281-498-9791, or:
Duffelbags.com
9237 Alberene Dr.
Houston, TX 77074
Because email communications are not always
secure, please do not include credit card or other sensitive information in
your emails to us.
Additional Information for California:
Pursuant to the California Consumer Privacy
Act of 2018 (“CCPA”), we are providing the following additional details
regarding the categories of Personal Information about California residents
that we have collected or disclosed within the preceding 12 months:
We collect the following categories of
Personal Information:
·
Identifiers, such as name, previous name, alias, postal address, online
identifiers (such as IP address), email, and account/user name (including
social media);
·
Personal information, as defined in the California safeguards law, such as name, date of
birth, signature, address, telephone number, facsimile number, financial
information, travel information, username and password, social media profile
photo and other account information, and other consumer profile information,
such as preferences, interests, and general household information.
·
Characteristics of protected
classifications under California or federal law,
such as sex, age, and marital status.
·
Commercial information, such as purchase history, products considered, other purchasing
history or tendencies, payment information (we do not access this information,
which is processed by a third party financial institution on our behalf),
customer service call notes, and product ratings and reviews;
·
Internet or network activity
information, such as browsing history, online
behavior, interest data, and interactions with our and other websites,
applications, systems and advertisements;
·
Geolocation data, such as device location and IP location;
·
Audio and visual information, such as call recordings and CCTV footage for quality assurance,
safety and security purposes; and
·
Inferences drawn from any of the Personal Information listed above to create a
profile about, for example, an individual’s preferences and characteristics.
As described above, we collect this
Personal Information from you and from other categories of sources: public
databases, social media platforms and from our affiliates, joint marketing
partners, and service providers and consumer data resellers.
We share this Personal Information with our
affiliates, service providers and other vendors (including data resellers and
data analytics providers), third-party sponsors of sweepstakes, contests and
similar promotions, third parties to permit them to send marketing
communications, consistent with individual choices, social media account
providers, and public or government entities.
Also as described above, we may use this
Personal Information to operate, manage, and maintain our business, to provide
our products and services, for our employment and vendor management purposes,
and to accomplish our business purposes and objectives, including, for example,
using Personal Information for: facilitating purchases and other transactions,
including shipping; developing, improving, repairing, and maintaining our
products and services; honoring warranties for purchased products and providing
customer service; personalizing, advertising, and marketing our products and
services; conducting research, analytics, and data analysis; maintaining and
improving our facilities and infrastructure, including our retail stores;
undertaking quality and safety assurance measures; conducting risk and security
control and monitoring; detecting and prevent fraud; performing accounting,
audit, and other internal functions, such as internal investigations; complying
with law, legal process, and internal policies; maintaining records; and
exercising and defend legal claims.
In addition to the Personal Information
listed above, we also collect the following Personal Information from
employees, independent contractors, owners, directors, officers, and job applicants,
as well as their emergency contacts, dependents and beneficiaries, for purposes
of operating, managing, and maintaining our business, managing our workforce
(including recruitment), and administering benefits:
·
Identifiers, such as Social
Security numbers and other government-issued ID numbers.
·
Personal information, as
defined in the California safeguards law, such as health and health insurance
information
·
Characteristics of protected
classifications under California or federal law, such as race, religion,
national origin, disability, request for leave, citizenship, and
immigration/work authorization status.
·
Professional or
employment-related information, such as work history, prior employer, skills
and experience, information relating to references, CV, details of
qualifications, human resources data and data necessary for benefits and
related administration services; and
·
Education information subject
to the federal Family Educational Rights and Privacy Act, such as student
records.
·
We disclose the following
Personal Information to third parties (such as our affiliates, service
providers, third parties to permit them to send you marketing communications,
consistent with your choices, and public or government authorities) for our
operational business purposes:
·
Identifiers, such as name,
previous name, alias, postal address, online identifiers (such as IP address),
email, and account/username (including social media);
·
Personal information, as
defined in the California safeguards law, such as name, date of birth,
signature, address, telephone number, facsimile number, financial information,
travel information, username and password, social media profile photo and other
account information, and other consumer profile information, such as
preferences, interests, and general household information.
·
Characteristics of protected
classifications under California or federal law, such as sex, age, and marital
status.
·
Commercial information, such as
purchase history, products considered, other purchasing history or tendencies,
payment information (we do not access this information, which is processed by a
third-party financial institution on our behalf), customer service call notes,
and product ratings and reviews.
·
Internet or network activity
information, such as browsing history, online behavior, interest data, and
interactions with our and other websites, applications, systems and advertisements.
·
Geolocation data, such as
device location and IP location.
·
Inferences drawn from any of
the Personal Information listed above to create a profile about, for example,
an individual’s preferences and characteristics.
·
We do not “sell” Personal
Information for purposes of the CCPA.
·
“Sell” or “sale” means the
disclosure of Personal Information for monetary or other valuable consideration
but does not include, for example, the transfer of Personal Information as an
asset that is part of a merger, bankruptcy, or other disposition of all or any
portion of our business.
You may request that we:
·
Disclose to you the following information
covering the 12 months preceding your request:
·
The categories of Personal
Information we collected about you and the categories of sources from which we
collected such Personal Information;
·
The specific pieces of Personal
Information we collected about you;
·
The business or commercial
purpose for collecting Personal Information about you; and
·
The categories of Personal
Information about you that we otherwise shared or disclosed, and the categories
of third parties with whom we shared or to whom we disclosed such Personal
Information (if applicable).
·
Delete Personal Information we
collected from you.
·
We will respond to your request
consistent with applicable law. Nonetheless, you have the right to be free from
unlawful discrimination for exercising your rights under the CCPA.
How to Make Requests
You may make a request for the disclosures
described above or make a request to delete Personal Information we collected
from you, by:
Calling us at 281-498-9791; or
Submitting an email request to info@duffelbags.com
For California Residents: Duffelbags.com does
not sell your personal information, as defined under the California Consumer
Privacy Act.
For Nevada Residents as Covered by Nevada
Privacy Law: Duffelbags.com does not sell Covered Information as defined under
Nevada law.