Once an order has been processed you will receive an email with the tracking number for your package(s). Once the order is processed, you are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.
Customers are responsible for entering the correct personal information
when placing an order online. For example, if a customer enters an incorrect
address, and the items being shipped were returned to the sender, then the
customer will be charged another $9.99 to have the item(s) reshipped back to
the customer. If a package is lost in transit or an error was made by the
carrier, the customer is not at fault and thus Duffelbags.com will cover the
cost to reship the item(s) back to the customer. Please make every effort to
enter the correct personal information including the address and contact
information to avoid being charged for shipping twice.
Please note that we use a variety of
carriers for each shipping option and will choose the most appropriate delivery
method for the desired shipping address. It is not possible to specify a
preferred carrier when placing an order with us.
Please be advised that carriers may require
someone to sign for your shipment. (If you are shipping to an apartment or in
an office building, the carrier might require you to sign for the packages and
will not be left at the door).
SURCHARGE PER OVERSIZE ITEM
$35 and Up
Estimated Delivery Times
Within 2-6 Business Days
Within 2 Business Days
Other shipping questions and important
- Please allow 1-2 business days for processing.
- We are not able to ship to APO/FPO addresses.
- We cannot ship ground to Hawaii, Alaska.
- We are not able to ship to Puerto Rico or Guam.
- All rates are subject to change at any time.
At this time Duffelbags.com does not offer
SHIPPING TO FREIGHT FORWARDERS OR OTHER
If you use a freight forwarder or ship to a
non-residential address (such as a hotel): Duffelbags.com is not responsible
for damage, defect, material difference, or loss that occurs to goods after they
are delivered. This means that Duffelbags.com is not able to provide a
replacement of, or refund for, any such goods delivered to a freight forwarder
or non-residential address. You should instruct freight forwarders to refuse
goods that arrive damaged, and goods lost after being received by a freight
forwarder or at a non-residential address will be your responsibility.
We are here to assist you! Call us at
281-498-9791. We are available Monday through Friday between the hours of 9am
and 5pm, or you can email us at email@example.com.