Shipping Policy

SHIPPING POLICY

Once an order has been processed you will receive an email with the tracking number for your package(s). Once the order is processed, you are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.

Customers are responsible for entering the correct personal information when placing an order online. For example, if a customer enters an incorrect address, and the items being shipped were returned to the sender, then the customer will be charged another $9.99 to have the item(s) reshipped back to the customer. If a package is lost in transit or an error was made by the carrier, the customer is not at fault and thus Duffelbags.com will cover the cost to reship the item(s) back to the customer. Please make every effort to enter the correct personal information including the address and contact information to avoid being charged for shipping twice.

Please note that we use a variety of carriers for each shipping option and will choose the most appropriate delivery method for the desired shipping address. It is not possible to specify a preferred carrier when placing an order with us.

Please be advised that carriers may require someone to sign for your shipment. (If you are shipping to an apartment or in an office building, the carrier might require you to sign for the packages and will not be left at the door).

Contiguous U.S.

Estimated Delivery Times

Other shipping questions and important notes:

• Please allow 1-2 business days for processing.
• We are not able to ship to APO/FPO addresses.
• We cannot ship ground to Hawaii, Alaska.
• We are not able to ship to Puerto Rico or Guam.
• All rates are subject to change at any time.

INTERNATIONAL SHIPPING

At this time Duffelbags.com does not offer international shipping.

SHIPPING TO FREIGHT FORWARDERS OR OTHER NON-RESIDENTIAL ADDRESSES

If you use a freight forwarder or ship to a non-residential address (such as a hotel): Duffelbags.com is not responsible for damage, defect, material difference, or loss that occurs to goods after they are delivered. This means that Duffelbags.com is not able to provide a replacement of, or refund for, any such goods delivered to a freight forwarder or non-residential address. You should instruct freight forwarders to refuse goods that arrive damaged, and goods lost after being received by a freight forwarder or at a non-residential address will be your responsibility.

QUESTIONS?

We are here to assist you! Call us at 281-498-9791. We are available Monday through Friday between the hours of 9am and 5pm, or you can email us at info@duffelbags.com.