With the advent of AI and automation, it seems that customer service is a thing of the past with business. Big companies like Walmart try hard for that; they wear the vest the ask the question, “how may I help you?”, but when you need help, they may not know what you are looking for. Other big conglomerates like Amazon are trying to remove the human experience and focus on automation and robotics, just look at their warehouse model.

Duffelbags.com is different, they operate like a small business with their customer service; a mom-and-pop shop friendliness mixed with great products and services. Duffflebags.com sells dufflebags, cooler bags, tote bags, backpacks, fanny packs and more. They also do custom bags and offer embroidery and print services on their bags.

Their google reviews speak for themselves with over 60 reviews, and all of them being 5 stars. Their Amazon reviews are also doing extremely well as well; Duffelbags.com has a rating of 4.7 out of 5 stars with well over 1300 reviews.

Their model of putting customer service first may seem like an outdated model but it has allowed to withstand of the test of time, and it is a lesson that big companies like Amazon and Walmart should learn from.